The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
**Personalized Orders Policy**
Please note that all of our items are **custom made and personalized specifically for each customer**. Because these products are created based on the buyer’s personal request (name, date, birthstone, custom text, etc.), **personalized items cannot be returned, exchanged, or refunded** once production has started.
We kindly ask customers to carefully review all personalization details, including spelling, dates, and size selections before placing the order.
However, if your item arrives **damaged, defective, or incorrect due to our mistake**, please contact us within **3 days of delivery** and we will gladly work with you to resolve the issue.
Our goal is always to ensure you are happy with your purchase.
Please type your request in the note box or send a message
► JEWELLERY CARE ADVICE
Our jewellery is fine in style, and should be handled carefully. While our materials are high quality, we encourage you to take good care of your jewellery. The below tips will help you enjoy your jewellery for many years:
• Keep your jewellery away from prolonged contact with water.
• Please remove the jewellery before washing hands, swimming or applying body care products such as perfume, hairspray, soaps and lotion as this could harm the metals and reduce the lifetime of plating, as well as cause discolouration and loss of crystal brilliance.
• Put on jewellery last when dressing, and take off first when undressing
• Avoid contact with water
• Avoid hard contact which could cause scratches, chips and other dam
Please write note box or send a message for wholesale orders